FAQs – Bark and Scratch

1. Where are you located?

We are based in Streetsboro, OH, United States, Ohio.

2. What products do you offer?

We provide a wide range of pet essentials, including premium pet food, treats, toys, grooming supplies, bedding, and accessories for dogs and cats.

3. Do you offer products for all pet sizes and breeds?

Yes! We have products suitable for pets of all sizes, breeds, and life stages. Whether you have a small pup or a large breed, we’ve got you covered.

4. How can I place an order?

Simply browse our website, add your favorite pet products to the cart, and proceed to checkout. We’ll take care of the rest!

5. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment methods for a hassle-free shopping experience.

6. Do you ship internationally?

Yes, we ship all over the world! Shipping costs and delivery times may vary based on your location.

7. How long does shipping take?

Shipping times vary based on location, but most orders are processed within 24-48 hours and delivered within [X] business days. You’ll receive a tracking number once your order is shipped.

8. What is your return policy?

We accept returns on unused and unopened products within 30 days of purchase. If your item arrives damaged or incorrect, please contact us immediately for assistance.

9. Do you offer pet subscription boxes?

Yes! Our subscription boxes come with hand-picked treats, toys, and accessories tailored to your pet’s needs. Subscribe and surprise your furry friend every month!

10. How can I track my order?

Once your order ships, you’ll receive an email with a tracking number to monitor its delivery status.

11. How can I contact customer support?

You can reach us via email at support@barkandscratch.com or through our contact form on the website. Our team is happy to help with any inquiries!

12. Do you have any discounts or promotions?

Yes! We frequently offer discounts and promotions. Sign up for our newsletter and follow us on social media to stay updated on special offers!